Specialist, CX Measurement

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible

Make a meaningful impact by turning customer feedback and data into insights that help create better outcomes for customers and our IAG business. As a Specialist, CX Measurement, you'll be responsible for the operational delivery of customer listening and measurement activities, ensuring customer feedback is accurately collected, analysed and translated into meaningful reporting.

Working in partnership with the Lead, CX Measurement, you’ll support the evolution of IAG’s customer measurement framework, helping to identify, develop and implement new ways of measuring customer experience across key journeys and interactions. This is an opportunity to combine your curiosity, analytical thinking and storytelling skills to influence decisions, shape customer experiences and support continuous improvement across IAG.

This is a permanent full-time role preferably based in either Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington), however we will consider applications from talented candidates throughout Aotearoa New Zealand

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Deliver customer experience reporting and insights that help teams make informed, customer led decisions across the business.
• Manage customer listening and measurement programmes, ensuring feedback is collected, analysed and translated into meaningful actions.
• Develop dashboards, reports and reporting solutions that make customer insights accessible, engaging and easy to understand.
• Partner with stakeholders to build understanding of customer experience measures and encourage data driven decision making.
• Support the design and implementation of new ways to measure customer experiences across key journeys and interactions.
• Improve reporting processes through automation, data quality improvements and scalable self service solutions.

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Experience in customer insights, customer analytics, Voice of Customer, CX measurement

or related disciplines.

• Strong analytical capability with the ability to interrogate data and identify meaningful

customer insights.

• Ability to create dashboards, reports and compelling stories from complex information.
• Experience using CX measurement platforms such as Medallia or Qualtrics, and reporting tools such as Power BI, and Tableau.
• Strong stakeholder engagement skills and the ability to build trusted working relationships.
• A curious mindset, attention to detail and passion for improving customer experiences.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 6th November 2026 11:59PM NZDT

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.