Senior Systems Specialist

Kia ora, Talofa lava, Kia orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

Job Location: Albany, Auckland

Nau mai ki ASB

If you’ve always wanted to apply your technical expertise to a large-scale Kiwi success story, today could be your lucky day. We’re looking for a Senior Systems Specialist to join our within the Digital Workplace Platform.

Mō Mātou | About us

At ASB, technology plays a critical role in helping our people deliver great outcomes for our customers.

The Business Support Squad provides technical support and maintenance for key business applications used across ASB’s Legal, Risk, Service Management and Marketing functions. The squad works across cloud, SaaS, on-premises and legacy environments to maintain operational stability and deliver complex enterprise-scale work.

You’ll join a collaborative and agile environment where your technical expertise, ideas and contribution will be valued. You’ll have the opportunity to take ownership, influence how we work and help strengthen the capability of a close-knit squad.

Mō te Tūranga | About the role

As a Senior Systems Specialist, you’ll provide reliable technical support and maintenance for business-critical applications. You’ll troubleshoot complex issues across interconnected systems, take ownership through to long-term resolution and continuously improve the stability, security and performance of the applications we support.

You’ll contribute across the full software delivery lifecycle, including analysis, build, testing, release, support and continuous improvement. You’ll also help reduce technical debt, automate repetitive work and strengthen engineering practices across the squad.

Key Responsibilities Will Include

• Providing dependable support and maintenance for business-critical applications.
• Troubleshooting incidents across cloud, SaaS, on-premises and legacy environments.
• Taking end-to-end ownership of incidents, improvements, technical design and lasting fixes.
• Contributing across analysis, build, testing, release and ongoing support.
• Delivering safe changes with appropriate testing, controls and rollback planning.
• Identifying and reducing technical debt and operational risk.
• Automating repetitive operational tasks and improving support processes.
• Championing engineering best practice, guardrails and risk awareness.
• Collaborating with teammates, peers and stakeholders to deliver customer-focused solutions.
• Providing technical guidance, mentoring and knowledge sharing within the squad.
• Supporting agile prioritisation and adapting to changing business requirements.

Ō Pūkenga | About you

You’ll bring broad systems experience and the technical depth to solve unfamiliar, complex and non-routine problems across a range of enterprise environments.

Your Experience May Include

• Supporting SaaS, cloud, on-premises and legacy applications.
• Enterprise infrastructure, integrations, security and service management.
• Batch processing, work scheduling and workflow orchestration.
• Network technologies including TCP/IP, routing, firewalls, proxies, DNS and subnets.
• Identity and access management, including Active Directory, Azure Active Directory, SSO and RBAC.
• DevSecOps practices, vulnerability management and observability.
• PowerShell, Bash or Python scripting and automation.
• Azure DevOps, Git, GitHub and associated engineering tools.
• Windows Server administration and IIS configuration.
• API and SFTP integrations.
• Change control, testing and rollback planning.
• Business continuity, disaster recovery, failover and recovery processes.

You’ll Also Bring

• Strong problem-solving and analytical capability.
• End-to-end ownership and personal accountability.
• A methodical approach to defining issues, assessing options and delivering solutions.
• The ability to explain technical trade-offs and impacts clearly.
• Strong communication and stakeholder management skills.
• Technical leadership, mentoring and proactive knowledge sharing.
• Sound judgement and prioritisation during high-pressure incidents.
• An understanding of risk, controls and safe change within a regulated environment.
• A collaborative, adaptable and customer-focused approach.
• A commitment to ongoing development across DevOps, scripting, observability and modern cloud practices.

Relevant tertiary qualifications are beneficial, although equivalent practical experience and ongoing professional development will also be valued.

Te mahi ki ASB | Working for ASB

ASB’s sense of who we are and what we stand for is grounded in our values. They guide our everyday interactions with our people, customers and communities.

Our values help make ASB a safe and inclusive environment. They show that we care, act with courage and curiosity, and bring integrity to the decisions we make.

If this role sounds like the next step in your career, please click Apply. We’d love to hear from you.