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IT Support Technician CV example

IT support CVs are read for the systems you look after, the size of the user base and how quickly you fix things. This IT support technician example names the tools, gives the ticket numbers and shows the problems solved for good.

Written for New Zealand, with notes for Australia · Checked

Free. Then compare it with a real IT Support Technician job ad.

The example

A IT Support Technician CV, start to finish.

Nikau Te Rangi is made up, and so are the employers. The layout and the wording are what New Zealand employers expect: no photo or date of birth, the most recent job first, and every bullet showing what was done and what came of it.

Nikau Te Rangi

IT Support Technician, service desk and endpoints

Nelson · 021 555 0211 · nikau.terangi@email.com

Profile

IT support technician with five years on service desks and in the field, looking after Windows laptops, Microsoft 365 and small office networks for up to 40 client businesses. Fixes the problem in front of the user, then writes it up so it doesn't come back, and explains technical things in plain language.

Skills

Microsoft 365 administration · Windows 11 and Intune · Active Directory and Entra ID · Ticketing (Freshservice, Jira Service Management) · Networking (DHCP, DNS, VPN, Wi-Fi) · Hardware repair and imaging · Backup and recovery · ITIL 4 practices · Knowledge base writing

Experience

IT Support Technician, Maitai Managed IT

Nelson · 2023 to now

  • Support 40 small business clients across Nelson and Tasman, around 550 users, on site and remotely
  • Resolve about 25 tickets a day, with 92% of priority 1 tickets fixed inside the four-hour target
  • Moved 180 laptops across 12 clients to Intune and Windows Autopilot, cutting new laptop set-up from half a day to 40 minutes
  • Wrote 60 knowledge base articles for common faults, which let the team close password and printer tickets at first contact
  • Restored a client's file server from backup after a ransomware attempt, with the office working again the same afternoon

Service Desk Analyst, Tasman Office Systems

Richmond · 2021 to 2023

  • Answered phone, email and chat requests for 300 users as first-line support
  • Kept first-contact resolution above 70% by fixing account, email and Teams issues on the call
  • Built and imaged new PCs to a standard build, and tracked every asset in the register

Education

New Zealand Diploma in Information Technology Technical Support (Level 5), Nelson Marlborough Institute of Technology

2020

Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft

2024

ITIL 4 Foundation, PeopleCert

2022

Other details

Driver's licence
Full, Class 1
Work rights
New Zealand citizen

Referees

Available on request

Nikau wrote a cover letter to go with it. Read the it support technician cover letter

Skills and keywords

What it support technician job ads look for.

Use the ad's own words where they're true of you. An ATS, and a recruiter skimming, both look for them.

  • Microsoft 365Most New Zealand offices run it. Say what you administer: users, Exchange, Teams or SharePoint.
  • IntuneDevice management is replacing hands-on builds, and ads increasingly ask for it by name.
  • Active DirectoryName Entra ID as well if you've worked with the cloud version.
  • Service deskSay which line you worked on, and the ticketing tool, since that's what you'll be using day one.
  • SLAResponse and resolution targets are how support is measured. Show you meet them.
  • ITILLarger employers and managed service providers often list ITIL 4 Foundation as a plus.
  • NetworkingEven a support role hits DHCP, DNS and Wi-Fi problems. Name what you can troubleshoot.

Bullet points

9 strong lines to borrow from.

Each says what was done, how, and what came of it. Swap in your own facts: a line is only strong if it's true.

  1. 1Supported 40 small business clients, around 550 users, on site and remotely
  2. 2Resolved about 25 tickets a day, fixing 92% of priority 1 tickets inside the four-hour target
  3. 3Moved 180 laptops to Intune and Windows Autopilot, cutting new laptop set-up from half a day to 40 minutes
  4. 4Wrote 60 knowledge base articles that let the team close common tickets at first contact
  5. 5Restored a client's file server from backup after a ransomware attempt, with the office working the same afternoon
  6. 6Kept first-contact resolution above 70% on a 300-user service desk
  7. 7Built and imaged new PCs to a standard build, keeping the asset register up to date
  8. 8Replaced ageing Wi-Fi access points at a busy clinic, ending daily dropouts on the booking system
  9. 9Ran a phishing awareness session for a client's staff, after which reported phishing emails doubled

Common mistakes

What costs it support technician CVs interviews.

  • A long list of every product you've ever seen.

    Group your skills by area (devices, Microsoft 365, networking, tools) and keep to what you've actually supported.

  • "Provided IT support to staff."

    Give the scale and the pace: how many users, how many tickets a day, and your resolution rate or SLA.

  • Only showing reactive fixes.

    Add a project or improvement, such as a device rollout, a knowledge base or a fix that stopped a repeat fault. It shows you're ready for second line.

  • Leaving out the soft side of support.

    Employers hire technicians who can calm a stressed user. A bullet on training or plain-language help makes the point.

New Zealand and Australia

What changes across the Tasman.

New Zealand

Many New Zealand support roles, especially at managed service providers, involve driving to client sites, so say if you hold a full licence. Certifications help but aren't required, and hands-on experience usually counts for more.

New Zealand CV format

Australia

Australian IT support ads ask for much the same Microsoft stack, and some government roles need a security clearance or citizenship, so read the ad closely. Australian employers usually say resume rather than CV, and expect about two pages.

Australian CV format

FAQ

Questions, answered.

Something else on your mind? Email support@smartcvs.ai and a person will reply.

Do I need certifications to get an IT support job?

Not always. They help most when you're starting out or moving to a larger employer. List any you hold with the year, and put the ones you're studying for as "in progress".

How do I move from first line to second line support?

Show the harder problems you already solve, such as device management, networking or server tasks, and any projects you've helped with. Those bullets matter more than your ticket count.

Should I include a home lab?

Yes, if you have little work experience. A line on what you built, such as a test domain or a home network, shows skills the ad asks for.

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