Seasonal Customer Service Representative - Westfield Riccarton
Scentre Group · 1001-5000 employees
What the role involves
- Delivering customer service
- Selling gift cards
- Supporting festive events
What they ask for
Must be available to work from October through January, including evenings, weekends, and public holidays; full availability in November and December highly regarded.
About the job
This Christmas, join a team that's all about creating memorable experiences for our customers and local communities. As a Customer Services Representative Team Member, you'll help create a safe, welcoming and seamless experience for every customer who visits our destinations, making every interaction a moment that matters.
Why Join Us?
- Build valuable customer service and teamwork skills
- Join a fun, supportive and inclusive workplace
- Be part of the energy and reward of one of the busiest times of the year
As a Customer Services Representative, You Will:
- Deliver friendly and helpful customer service
- Promote and sell Westfield Gift Cards and other customer services
- Welcome customers and provide directions, information and helpful solutions
- Build genuine connections by understanding customer needs and offering support
- Support festive events, activations and surprise-and-delight moments throughout the season
You'll Be Great for This Role If You:
- Love helping people and creating memorable experiences
- Bring a friendly, enthusiastic and positive approach to every interaction
- Confidently engage with customers in a fast-paced and busy environment
- Enjoy working as part of a team to deliver exceptional service
- Go above and beyond to support customers and retailers
To be successful in this role, you must be available to work from October through to January, including evenings, weekends, and public holidays. Full availability throughout November and December will be highly regarded. This is a casual position.
About Us
At Scentre Group, we're the team behind 42 Westfield destinations across Australia and New Zealand. Every Christmas, we help create extraordinary festive experiences that bring our communities together, and we'd love you to be part of it.
Apply Today
- Submit your application by clicking Apply
- Shortlisted candidates will be invited to complete a phone screen, and if successful in that stage, it will be followed by a one-on-one interview.
- Keep an eye on your email for recruitment updates
Applications close: Wednesday 7 October 2026 (unless filled prior).