Salesforce Commerce Cloud
Tata Consultancy Services · 5001+ employees
What the role involves
- Resolving incidents
- Managing service requests
- Coordinating deployments
What they ask for
7-15 years experience; ITSM, Apex, Cloud API skills; ability to resolve incidents, manage service requests, coordinate with onsite/offshore teams, and ensure SLA compliance.
- 7+ yrs experience
About the job
Key Responsibilities:
•Address and resolve Incidents, Service requests assigned in the ITSM Tool, provide advice, workarounds, deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.
•Raise cases or service requests, follow-up and escalate them through the defined support process defined by the respective product and/or software provider.
•Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
•Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.
•Coordinate with onsite and offshore teams, manage risk, and drive successful application deployments and support.
•Ensure governance, SLA compliance, and smooth transition to steady state.
•Leverage knowledge management assets such as KEDB, SOPs, and update/maintain the knowledge article as applicable
•Provide periodic updates in ITSM Tool and communication to relevant stakeholders
•Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
Location: Auckland
Function: TECHNOLOGY
Role: Lead
ID: 438098
Skills: ITSM | Apex | Cloud API
Applying for this job
What to show on your CV
- The ad asks for 7 years of experience or more. Make your dates and job titles easy to check, most recent first.
- It names ITSM, Apex and Cloud API. Use the same words on your CV for the ones you've used, so a search finds them.
- For the work it describes, like "Resolving incidents", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.