Sales Account Manager

• Full-time permanent role + Based in Auckland
• Mon-Fri role + Flexible work model
• Extra leave + wellbeing days + Kiwisaver contribution

Manage customer relationships, identify new opportunities, and drive sales growth for purpose-driven, people focused,software solutions.

Summary We’re looking for a Sales Account Manager who loves growing customer relationships and spotting new opportunities across Aotearoa. You’ll manage and grow an existing portfolio while building trusted connections with organisations where whānau, people and community are at the heart of what they do. If you’re commercially minded, great with people and enjoy building genuine, long-term relationships, we’d love to hear from you.

Mō mātou | About us The Wise Group is a national provider of mental health, addiction and wellbeing services in Aotearoa. Our whānau of not-for-profit, community organisations share a common purpose: creating new opportunities for the wellbeing of people, vulnerable populations, organisations and communities.

Wild Bamboo is a software product and professional services company within the Wise Group. Our mission is to provide specialist software and lead the way in client information management for community organisations in Aotearoa. Our flagship product, Recordbase, is sophisticated, secure, web-based and easy to use. It was developed by the sector for the sector, to meet their real day-to-day needs. As part of the Wise Group, a Te Tiriti-based organisation, Wild Bamboo is committed to supporting organisations and communities through smart information systems and services.

Ngā āhuatanga kei a mātou | What we offer It matters to us that our kaimahi come to work every day with curiosity, enthusiasm and a deep sense of shared purpose. Work is only one part of our lives, and making time for our whānau and ourselves is vital to leading a balanced life.

• Flexible or hybrid working models
• 5 weeks annual leave (after 12 months employment)
• 2 paid wellbeing days per year
• Additional employer kiwi saver contribution
• HealthNow payment card - $250 per year to support the health and wellbeing of you and your whanau
• Subsidised school holiday childcare programmes

Mō tēnei tūranga mahi | About the role This is a full-time role based in Auckland. You will be working Monday-Friday, 8:30am-5pm, with hybrid and flexible working supported.

• As our Sales Account Manager, you'll be responsible for growing and supporting a portfolio of customers while developing new relationships and business opportunities across Aotearoa. You'll bring together sales, account management, and customer success to build trusted partnerships, understand customer needs, and help deliver great outcomes for our customers and Wild Bambo.
• Provide an exceptional customer experience.
• Advocate internally on behalf of our customers to drive customer satisfaction and support long term trusted relationships.
• Grow revenue through upselling, cross-selling, renewals, and new business opportunities.
• Manage sales opportunities from enquiry to close, including product demonstrations and CRM management.
• Gather customer insights and work with internal teams to improve products and services.
• Support key customer relationships and contribute to a high-performing team culture.

Ngā pūkenga me ngā wheako | Skills & Experience You will have:

• At least 3 years' experience in technology, software, or B2B sales.
• A relationship-focused communicator who can confidently engage with a wide range of stakeholders.
• Self-motivated and commercially minded, with the ability to manage multiple priorities and work autonomously.
• Experience using CRM systems and managing a sales pipeline.
• Curious, resilient, customer-focused, and committed to delivering great results.

Mō te tukanga | About the process Please upload a cover letter and introduce yourself to us as a teammate, be yourself and tell us why you want this job, the less generic you can make it, the better.

At Wild Bamboo, there is no such thing as the “perfect candidate.”

Let’s be honest, seeing responsibilities and competencies listed out can be intimidating – sometimes imposter syndrome creeps in and makes us question our abilities.

Please know that we list all these things to give you a feel for what the role entails and who we are. We hope you see them as an opportunity and an invitation, not a rigid checklist.

Rā Katinga | Applications close: 25 October 2026. This role may close sooner if a suitable candidate is found.

Contact | Whakapā: Rob Veal on Rob.Veal@wildbamboo.co.nz if you have any questions