Platform Support Analyst

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

As a Platform Support Analyst, you'll support and enhance a diverse portfolio of business-critical platforms used across the AA. Working across a broad technology landscape, you'll help ensure systems continue to meet business needs while supporting platform improvements, change initiatives and ongoing operational success.

This is a varied role sitting between the business, technology teams and external vendors. You'll analyse requirements, assess the impact of system changes, investigate issues and help deliver solutions that are fit for purpose. If you enjoy solving complex problems, understanding how systems interact and working across a range of technologies, you'll find plenty to get stuck into.

Your key responsibilities will include:

• Assessing the impact of platform changes, enhancements and vendor releases.
• Working with stakeholders to gather, analyse and document business and system requirements.
• Acting as a key liaison between business teams, technology teams and vendors.
• Supporting testing, release planning and change activities.
• Investigating issues, identifying root causes and supporting continuous improvement initiatives.
• Maintaining system documentation and contributing to operational and platform governance activities.

About You | Mōu

You're an experienced analyst who enjoys solving problems, understanding how things work and working across both technical and business environments.

To be successful in this role, you'll bring:

• 5+ years' experience in a Technical Analyst, Systems Analyst, Platform Analyst, Business Analyst or similar role.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting business and system requirements.
• Knowledge of integrations, APIs, data flows and interconnected business systems.
• An understanding of IBM, desktop, web, mobile apps and SaaS infrastructure would be beneficial.
• Experience working with stakeholders, vendors and technology teams to deliver successful outcomes.
• The ability to communicate confidently with both technical and non-technical audiences.

You're naturally curious and not someone who simply accepts things at face value. You're comfortable asking questions, challenging assumptions and digging deeper to understand the root cause of an issue or the impact of a proposed change. Combining strong technical capability with sound analytical thinking, you're confident bringing ideas forward and contributing to improvements that help the business get the most from its platforms.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you're looking for a role where you can make an impact, bring fresh ideas and work alongside a collaborative team, we'd love to hear from you. Apply today.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.