OPERA Cloud Specialist

Are you passionate about hotel technology and skilled at turning operational needs into practical system solutions?

Scenic Hotel Group is looking for an OPERA Cloud Specialist to join our Christchurch Support Office. This newly created role offers the opportunity to play a central part in our transition from our existing platform to Oracle OPERA Cloud across our hotel network.

You will help design, configure, test and implement OPERA Cloud, working closely with hotel operations, IT, Distribution, Digital, Finance and our technology partners. Your work will help ensure our systems are practical, consistent and aligned with the needs of our hotels and the people who use them every day.

About The Role

Reporting to the Head of IT, Distribution and Digital, you'll be our go-to internal specialist for OPERA Cloud configuration and implementation — the vital link between technology and hotel operations. This is your opportunity to shape the systems and processes that empower our teams and elevate the guest experience across the Scenic Hotel Group.

This is a genuinely hands-on role where you'll be involved at every stage of the implementation lifecycle — from unpacking operational requirements and configuring the system, right through to testing, deployment, training, and post-go-live support. No two days will look the same, and your work will have a real, visible impact across our properties.

Your Key Responsibilities Will Include

• Supporting the design, setup, configuration and deployment of OPERA Cloud across the Group
• Translating hotel operating processes into effective system configuration
• Establishing consistent Group-wide configuration standards and templates
• Coordinating system testing, user acceptance testing and go-live readiness
• Supporting the phased migration to OPERA Cloud
• Assisting with data migration, validation and reconciliation
• Supporting the integration of OPERA Cloud with a range of hotel technology platforms, including:
• POS and channel management systems
• Booking engines and CRM platforms
• Payment and finance solutions
• Supporting hotel teams through implementation, stabilisation and ongoing optimisation
• Developing system documentation, procedures, troubleshooting guides and training resources
• Working with internal teams and external technology partners to investigate and resolve system issues

You'll also play a key role in the evaluation and implementation of a future POS solution integrated with OPERA Cloud. Some travel to Scenic Hotel Group properties will be part of the role — particularly during testing, implementation and go-live activities.

About You

You're someone who genuinely enjoys getting under the hood of how systems work. You love solving problems, and you get real satisfaction from helping others unlock the full potential of technology. You bring a calm, methodical energy to even the most complex implementations — and people trust you to get things done.

You Will Bring

• Hands-on experience with Oracle OPERA Cloud or OPERA 5, including system configuration, administration or setup
• Experience configuring, implementing or supporting a hotel property management system
• A sound understanding of hotel operations and how technology supports:
• Front office and reservations
• Finance and revenue management
• Guest service processes
• Strong troubleshooting and problem-solving skills
• A methodical approach with excellent attention to detail
• The ability to translate business requirements into practical, workable system solutions
• Strong communication, documentation and stakeholder management skills
• The confidence to collaborate with hotel teams, technology specialists and external vendors
• A calm, practical and solutions-focused approach during implementations and operational incidents

Experience in any of the following areas would be a definite advantage:

• RMS or hospitality POS platforms
• System integrations
• Testing and data migration
• Technology implementation projects

You'll also need to be comfortable joining our shared IT after-hours support roster — currently expected to be approximately two weeks in every six.

Why join Scenic Hotel Group?

Scenic Hotel Group is New Zealand's largest locally owned and operated hospitality group. We are proud of our Kiwi heritage and passionate about showcasing the regions in which we operate.

This Role Provides The Opportunity To

• Join us at an important stage in our technology transformation
• Help shape how OPERA Cloud is configured and used across the Group
• Work across a diverse network of hotels and operational teams
• Build strong internal capability and improve how our teams use technology
• See the direct impact of your work on hotel operations and the guest experience
• Be part of a collaborative organisation focused on continuous improvement and sustainable success.

If you are a hotel technology specialist who enjoys combining technical expertise with practical operational thinking, we would love to hear from you.

Apply now and help us build the digital backbone supporting the future of Scenic Hotel Group.