National Account Manager - Transport

As a leading logistics and supply chain partner across the Asia Pacific region, we're seeking an experienced National Account Manager - Transport to lead strategic customer partnerships across New Zealand's transport operations. This is a highly visible role where you'll act as the key link between our customers, operational teams, and the leadership team, ensuring strong governance, exceptional service delivery, and long-term commercial success.

The Opportunity

Reporting to the Executive General Manager - NZ, you'll be responsible for managing a portfolio of strategic national accounts, serving as the trusted advisor to customers while ensuring alignment between customer expectations and operational capability.

Working closely with transport leadership teams, you'll oversee customer governance, performance reviews, service outcomes, safety performance, and continuous improvement initiatives. You'll also play an important role in supporting customer retention and tender opportunities by providing operational and customer insights that contribute to successful outcomes.

Key Responsibilities

• Build and maintain high-value relationships with key customer stakeholders.

• Lead regular governance forums, Board of Reviews (BORs), and business review meetings.

• Monitor and communicate operational performance, service levels, safety outcomes, and customer commitments.

• Identify and drive continuous improvement opportunities that create value for both customers and Linfox.

• Partner with transport operations, safety, IT, finance, and Commercial teams to resolve issues and deliver service excellence.

• Support existing customer tender and renewal activities through customer knowledge, operational context, and relationship insight.

• Lead, coach and mentor a customer service team

Are You the One?

We're looking for a relationship-focused professional who can confidently represent both the customer and the business, build trust while driving mutually beneficial outcomes.

You'll bring:

• Proven experience in Account Management, Customer Partnerships, Operations, or Supply Chain leadership.

• Strong background within transport, logistics, warehousing, manufacturing, or FMCG environments.

• Experience managing strategic customer relationships and governance frameworks.

• Understanding of transport and logistics operations and the drivers of operational performance.

• Strong commercial acumen, including the ability to interpret operational and cost drivers.

• Exceptional communication, influencing, and stakeholder management skills.

• A highly organised and proactive approach, with the ability to manage multiple priorities and maintain strong customer engagement.

About You

Success in this role comes from your ability to build authentic relationships, understand customer needs, and balance those needs with operational realities. You'll be a trusted partner who can lead discussions, navigate complexity, and proactively communicate with stakeholders to ensure there are no surprises.

Whether your background is in operations, account management, customer partnerships, or supply chain management, you'll have a genuine passion for customer success and continuous improvement.

Ready to Apply?

If you're looking for an opportunity to manage strategic customer partnerships and play a key role in shaping customer outcomes for one of New Zealand's leading logistics providers, we'd love to hear from you.

Apply now and help deliver the future of logistics with Linfox.

Why Join Linfox?

• Lead relationships with some of New Zealand's most recognised retail and FMCG brands.

• Join the New Zealand leadership team and influence national customer outcomes.

• Work closely with transport, warehousing, safety, finance, and commercial leaders.

• Drive continuous improvement initiatives that deliver measurable customer value.

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