IT Support Engineer

Big ideas. Real-world impact. Global opportunity.

At SYOS Aerospace, we're developing advanced uncrewed systems across air, land and sea. From our New Zealand base, we're designing and building innovative autonomous technology that solves complex real-world challenges, with a growing international presence and ambitious plans for the future.

Behind every great engineering team is technology that works seamlessly. That's where you come in.

Our Enterprise Technology team is responsible for the systems, information and technology that enable our global teams to design, build and operate. We're looking for an IT Support Engineer to join our team in Mount Maunganui and help deliver an exceptional digital workplace experience.

You'll be the go-to person for on-site IT support, providing friendly, responsive and practical assistance to our people. From troubleshooting everyday technical issues to managing devices, meeting room technology and security processes, you'll play an important role in ensuring our teams have the tools and support they need to do their best work.

This is a hands-on, varied role where you'll work closely with the wider IT team, contribute to company-wide initiatives and help improve the way we deliver technology services as SYOS continues to grow.

What You'll Do

• Provide hands-on, on-site IT support across laptops, peripherals, printing, meeting rooms, user accounts and access.
• Manage and prioritise IT support tickets, resolving issues within agreed SLAs and escalating where required.
• Troubleshoot hardware, software and network issues across Windows 11, Microsoft 365 and engineering applications.
• Manage user onboarding and offboarding, device provisioning, account access and endpoint management through Intune and Endpoint Central.
• Maintain IT asset registers, equipment records, device compliance and software updates.
• Support cyber security and compliance requirements, including security patching and promoting good security practices across the business.
• Maintain meeting room technology, video conferencing equipment and provide technical support for company events.
• Contribute to IT projects and continuous improvement by maintaining documentation, identifying recurring issues and helping implement better processes and solutions.

What You'll Bring

• At least two years' experience in an IT support role, ideally including Level 2 support responsibilities.
• Hands-on experience supporting Windows 11 and Microsoft 365, including Exchange, Teams, SharePoint and OneDrive.
• Experience working with Entra ID and user account management.
• Experience using Intune or a similar Mobile Device Management (MDM) platform to enrol and manage devices.
• A good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and Wi-Fi.
• Experience managing an IT ticket queue and working to agreed service levels.
• Strong documentation and record-keeping skills, including maintaining asset registers, runbooks and user guides.
• A customer-focused approach, with the ability to communicate clearly with people at all levels of technical knowledge.
• The ability to stay calm, organised and effective while managing competing priorities in a fast-paced environment.
• A proactive mindset, with the confidence to identify potential issues and address them before they become bigger problems and a genuine interest in technology

Nice to Have

You don't need to tick every box. If you have most of the essentials and are keen to keep learning, we'd still love to hear from you.

• Experience with Endpoint Central or similar patch and endpoint management tools.
• Hands-on experience with Zero Trust networking and VPN troubleshooting.
• Experience supporting engineering or CAD users, ideally with Siemens Solid Edge or NX.
• Exposure to Linux (Ubuntu), macOS or AWS environments.
• Basic PowerShell scripting skills.
• Familiarity with Cyber Essentials Plus, ITIL or defence, aerospace and other high-compliance security requirements.
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Endpoint Administrator or ITIL Foundation.

Eligibility & Security Requirements

For security reasons, background checks will be undertaken before any employment offer is made. These checks will include nationality checks, as eligibility to access equipment and data regulated by international export control regulations is a requirement of this position.

What We Offer

• The opportunity to support a team developing state-of-the-art autonomous vehicle technology.
• A varied, hands-on role in a close-knit team where your contribution will be visible and valued.
• Paid training and professional certifications, with opportunities to grow into more technical and project-based responsibilities.
• The opportunity to join an exciting New Zealand aerospace organisation at a significant time of growth.
• Mount Mauganui location with great surf beaches, a relaxed coastal lifestyle and a fantastic local community right on your doorstep.

If you're passionate about technology, enjoy helping people and want to be part of a growing aerospace organisation, we'd love to hear from you.