Hub Assistant

Company Description:Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6,000 academic and professional staff supporting more than 46,000 students, we are one of New Zealand’s largest employers.

Job Description:Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through.

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:

• Guidance and advice on being a student,
• Navigation of the University systems, spaces and processes,
• Information about study options,
• Support with applications and enrolments,
• Library & Student IT services.

Our Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. Our team of Hub Assistants operate in a front-facing role being the first point of contact for our services.

He kōrero mōu | About you

We are looking for highly motivated individuals to join our team of Hub Assistants who:

• Are strong team players who work well in a team environment and are also self-starters,
• Demonstrate good customer service skills,
• Have the ability to solve problems creatively,
• Work well in a fast-paced, dynamic and professional environment,
• Demonstrate empathy and care for others,
• Bring a positive attitude and strong work ethic that align with our values.

Tai Tonga Student Hub opportunities:

Vacancy 1

Shift Pattern:

• Tuesday - Friday 12:00PM-8:00PM
• Saturday 9:00AM-5:00PM

Type: Permanent Position (37.5 Hours)

Vacancy 2

Shift Pattern:

• Sunday 9:00AM-5:00PM
• Monday - Wednesday 9:00AM-5:00PM

Type: Permanent Part-Time Position (30 Hours)

We are also recruiting for casual positions.

The salary range for this role is $56,550 - $62,900 per annum, depending on experience and qualifications.

For more information about the Hub Assistant role, please refer to the Position Description.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of Wednesday 7th October 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.

Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back. The call may be displayed as an unknown number.

Interviews: We will be conducting interviews on Wednesday 14th October. You will need to be available on this day to be considered for these positions.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process.

The start date will be Wednesday 9th November and there will be a two-week, full-time training and induction programme primarily based in the City Campus.

Please reach out to the hiring team via studenthubcareers@auckland.ac.nz with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

#LI-DNI

Additional Information:Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz