Food & Beverage Manager

Lead a thriving hospitality operation at one of New Zealand’s most iconic visitor attractions.

At thl, we’re passionate about creating unforgettable travel experiences. As a global family of RV, tourism, and manufacturing brands, we help hundreds of thousands of customers explore the world every year. Our tourism portfolio includes Discover Waitomo, home to the world-famous Waitomo Glowworm Caves, Black Water Rafting, Ruakuri Cave, Aranui Cave, and Waitomo Homestead.

We’re looking for an experienced and passionate permanent full-time Food & Beverage Manager to lead our F&B operations at the Waitomo Glowworm Caves.

About the Role:

Reporting to the Business Manager, you will oversee the day-to-day operation of our busy café and catering services, ensuring exceptional customer experiences, strong financial performance, and an engaged, high-performing team.

This is a hands-on leadership role where you'll balance operational excellence, people leadership, stock control, administration, food safety, and customer service.

What You'll Be Responsible For:

• Leading and developing a team of approximately 10-20 staff

• Delivering exceptional food, beverage, and customer service standards

• Managing rosters, recruitment, training, and performance

• Developing, costing, and implementing menus

• Managing stock control, ordering, and monthly stocktakes

• Overseeing POS systems, cash handling, and reconciliations

• Monitoring budgets and driving profitability

• Ensuring compliance with Food Safety, Health & Safety, and company policies

• Maintaining high presentation and cleanliness standards across the operation

• Supporting business growth initiatives and continuous improvement

What We're Looking For:

• Proven hospitality leadership experience in a fast-paced environment

• Strong people leadership and team development skills

• Excellent customer service and communication abilities

• Experience with stock management, budgeting, and administration

• Strong attention to detail and organisational skills

• Confident with Microsoft Office and business systems

• Experience using accounting or purchasing systems is advantageous

• Barista experience and coffee-making skills

• LCQ and General Manager's Certificate (preferred)

• NZQA-recognised Hospitality qualification or at least 3 years' hospitality industry experience

• Availability to work a rotating 7-day roster

Why Join Us?

• Work at one of New Zealand's most iconic tourism destinations

• Be part of a globally recognised tourism and travel company

• Lead a passionate and supportive team

• Opportunities for growth and development across the wider thl group

• Competitive salary and employee benefits

If you're an experienced hospitality leader who thrives in a dynamic environment and is passionate about delivering outstanding guest experiences, we'd love to hear from you.

Apply now and help create memorable experiences for visitors from around the world.

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

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