Food and Beverage Supervisor

Food & Beverage Supervisor - Rendezvous Heritage Hotel Queenstown

About TFE Hotels

At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.

The Property

Featuring 175 rooms and apartments overlooking Lake Wakatipu and the Remarkables. Located just a short walk from Queenstown's vibrant town centre, the hotel offers Mackenzies Restaurant & Bar and flexible meeting and event facilities, making it popular for conferences, incentives and leisure travel.

About the Role

We are currently recruiting a passionate hospitality professional to join our Food & Beverage team as a Food & Beverage Supervisor at Rendezvous Heritage Hotel Queenstown.

You'll support the Food & Beverage team to deliver consistently exceptional service while maintaining smooth day-to-day operations.

Through coaching, collaboration and hands-on leadership, you'll help create an environment where both guests and team members thrive.

Key Responsibilities

• Lead the team during service to deliver exceptional guest experiences and operational excellence.
• Provide day-to-day coaching, guidance and support to Food & Beverage team members.
• Monitor service standards and resolve guest concerns promptly and professionally.
• Coordinate daily operations to ensure efficient service delivery across the venue.
• Support rostering, onboarding and capability development of team members.
• Maintain compliance with workplace health and safety, food safety and RSA requirements.
• Assist with stock control, ordering and operational planning.
• Foster a collaborative, inclusive and high-performing team culture.

Skills & Experience

• Passion for delivering exceptional guest experiences and customer service.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Strong teamwork and collaboration skills.
• Professional presentation and a positive, guest-focused attitude.
• Ability to remain calm under pressure while managing multiple priorities.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.
• Demonstrated experience leading hospitality teams in a restaurant, bar or food service environment.
• Ability to coordinate service operations while maintaining exceptional guest experiences.
• Strong coaching, communication and conflict resolution skills.
• Ability to manage competing operational priorities during busy service periods.

Qualifications, Certifications & Licenses

• Current Responsible Service of Alcohol (RSA) certification (where required).
• Food Safety or Food Handling Certificate, where required.
• Leadership or Hospitality qualification is advantageous.

The Benefits

At TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.

• Career Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.
• Hotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.
• Global Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.
• Everyday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.
• Wellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.
• Flexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.
• Strong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.

Apply

A place to belong, to grow and to go further, your way. Apply now and discover where a career with TFE Hotels could take you.