Food and Beverage Supervisor (Banquets) - Cordis, Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Food & Beverage Supervisor – Banquets

Auckland | Permanent Full-time | Minimum 40 hours per week | $30.50 - $31.50 per hour

An exciting opportunity has become available for an experienced Food & Beverage Supervisor – Banquets to join the team at one of Auckland’s largest and most established upper upscale hotels. You’ll help lead the team across conferences, weddings and large-scale events, working closely with Banquets, Kitchen and other hotel departments to ensure smooth service delivery. This is a permanent, full-time role with a minimum of 40 guaranteed hours per week, with flexibility required across early mornings, evenings, weekends and public holidays.

About The Role

As Food & Beverage Supervisor – Banquets, you will:

• Supervise the day-to-day operation of Banquets functions and large-scale events
• Lead, support and coordinate Food & Beverage colleagues throughout service
• Assist with the planning, set-up, service and pack-down of conferences, weddings, functions and large-scale events
• Ensure function spaces are set and presented in line with event requirements and hotel standards
• Allocate duties, brief colleagues and provide clear direction throughout each shift
• Coordinate closely with Banquets leadership, Kitchen, Events and other hotel departments to ensure smooth event delivery
• Monitor service standards and respond quickly to guest or operational issues
• Support the delivery of high-volume events and ensure service remains organised and efficient during busy periods
• Assist with the supervision and coordination of large Food & Beverage teams
• Support the training, coaching and development of team members
• Ensure food safety, hygiene and Health & Safety procedures are followed at all times
• Identify and report hazards, incidents and maintenance concerns promptly
• Assist with stock control, equipment management, cash handling, billing and other operational requirements
• Anticipate guest needs and ensure a professional and welcoming experience throughout each event
• Take ownership of issues and help resolve guest concerns in a timely and professional manner

About You

To be considered for this role, you will need:

• At least three years of Food & Beverage experience, including experience in a supervisory, team leader or senior operational role
• Experience working in a large hotel, convention, conference or high-volume events environment
• Experience supporting or supervising large-scale Banquets functions and events of 600+ guests
• Experience assisting with the supervision and coordination of large Food & Beverage teams during busy functions and events
• Strong operational knowledge of Banquets set-up, service and pack-down
• Strong guest service skills and confidence handling guest requests and issues
• Strong organisational and time-management skills, with the ability to manage multiple priorities under pressure
• Experience briefing colleagues, allocating duties and providing clear direction during service
• Good knowledge of Food Safety, Health & Safety and responsible service requirements
• The ability to identify hazards and take appropriate action to maintain a safe working environment
• Strong communication skills and the ability to work closely with Kitchen, Events and other hotel departments
• Flexibility to work early mornings, evenings, weekends and public holidays
• A relevant hospitality or hotel management qualification would be advantageous

What We Offer

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($6 per day)
• Freshly pressed uniform provided each shift
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group
• Be proud to work at New Zealand’s largest hotel

Why join us?

Join a busy Banquets team delivering conferences, weddings and large-scale events at one of Auckland’s leading hotels. If you enjoy leading a team, working in a fast-paced environment and creating great guest experiences, we’d love to hear from you.