Digital Business Analyst

Digital Business Analyst Help shape the digital experiences used by thousands of New Zealanders every dayWork across people, processes and technology to solve complex business challengesJoin a collaborative Agile team focused on delivering great customer outcomesHybrid role based in Mt RoskillKōrero mō te tūranga - About the roleAt NZ Post, we're investing in our digital future to make it easier for customers to connect, send and receive. As a Digital Business Analyst, you'll help bridge the gap between business needs, customer outcomes and technology solutions, ensuring our teams have the clarity and direction needed to deliver meaningful change.This is a role for someone who enjoys getting to the heart of a problem. You'll work across business and technology teams to understand customer needs, uncover opportunities, and help deliver practical solutions. Some of the most interesting challenges come from navigating legacy processes, working through ambiguity, and connecting the dots across multiple systems and teams to ensure great outcomes for our customers. You'll play a key role in helping delivery teams understand what needs to be done, providing the right level of information for the right audience, and supporting the successful delivery of digital initiatives.You'll do that by:Working with stakeholders to understand business challenges, customer needs and opportunitiesFacilitating workshops and conversations to define requirements and shape solutionsTranslating requirements into user stories and delivery-ready artefacts for Scrum teamsPartnering across teams to understand end-to-end processes and identify dependencies and impactsSupporting testing and validation activities to ensure solutions work across multiple systems and channelsContributing to a collaborative, high-performing Scrum team focused on delivering customer valueMōu - About youYou're a proactive problem solver who enjoys figuring things out, especially when there isn't a clear path forward. You build strong relationships, ask great questions, and aren't afraid to reach beyond your immediate team to find the information needed to move things forward. You thrive in environments where curiosity, initiative and collaboration are valued.You'll bring experience working in Agile environments and understand how to support a Scrum team to deliver outcomes. You may already be working as a Business Analyst, or perhaps you've come from a testing, development, product or delivery background and are looking to further develop your analysis capabilities. Most importantly, you'll be a team player with a positive attitude, strong communication skills and a genuine drive to make things better for our customers and colleagues. You'll combine that with:Experience working within Agile and Scrum delivery environmentsStrong stakeholder engagement and relationship-building abilitiesConfidence navigating ambiguity and tackling complex problemsAbility to translate business needs into clear, actionable requirementsStrong communication, facilitation and collaboration skillsA technical background or understanding of software delivery would be an advantageHe Aha Te Pai - What you'll love about us! We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:Free onsite secure parking at our Auckland sitesAccess to discounted health insurance plans for you and your familyAccess to special rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!!Hiahia? - Interested? Come and join the whanau!There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post.  Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa.  Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team.Start your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  For a confidential kōrero or more information, contact Michele Christie, Talent Business Partner, on 022 087 5195.Applications for this position close on 21 October 2026Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.