Customer Service Specialist - part-time, fixed-term - Wellington
KiwiRail · 1001-5000 employees
What the role involves
- Coordinating passengers
- Assisting ticketing
- Providing travel advice
What they ask for
Exceptional customer service skills, ability to work in fast-paced environment, strong communication, attention to detail, moderate physical fitness for lifting luggage, and availability for 24/7 shift work including weekends and public holidays.
About the job
Title: Customer Service Specialist - part-time, fixed-term - Wellington
Req ID: 13860
Customer Service Specialist – part-time, fixed-term Position Description
- Shift work – 24/7 (will include weekends and public holidays)
- Part-time – either 40 or 50 hours per fortnight
- Fixed Term to 30 April 2027, Kaiwharawhara Ferry Terminal, Wellington
He kōrero mō mātou | About us: At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.
He whakamārama mo te tūranga mahi | About the role: Join our team at the Kaiwharawhara Ferry Terminal on a part-time, fixed-term basis to 30 April 2027.
You’ll not only provide exceptional customer service delivery to our passengers, you’ll also:
- Coordinate passengers and their bookings
- Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
- Ensure passenger’s luggage is well looked after and properly labelled
- Provide general travel advice and information to our passengers
We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.
Ngā pukenga e rapu nei mātou | What (skills) you will bring: To be successful in this role, you must:
- Be able to think on your feet in a fast-paced environment
- Have a strong customer focus with the ability to relate to people at all levels
- Have a sense of urgency and work with speed and accuracy
- Be a great problem solver
- Maintain your composure and help keep passengers calm in high stress situations
- Have impeccable attention to detail and a talent for multi-tasking
- Have exemplary communication and interpersonal skills
- Have a moderate level of physical fitness as some lifting of passenger's luggage is required
Nōu te rourou | What's in it for you:
- Supportive work environment and career opportunities
- Great staff benefits, including access to Staff Welfare Trust holiday homes, discounted travel and healthcare insurance
Kua rite, kia rite | Ready to Make a Difference? Rā aukati | Applications Close: 7 October 2026 We will be shortlisting and interviewing as we advertise, so be in quick!
Job Segment: Customer Service