Customer Service Representative

A unique agri-business career pathway

Looking for a customer service role that offers genuine career development in the agriculture sector?

At Gallagher Animal Management, we're looking for a motivated Customer Services Representative to join our Hamilton-based team. This is an excellent opportunity to build a long-term career with a global agritech leader while gaining exposure to customer relationships, commercial operations, and New Zealand's farming industry.

We're looking for someone with strong customer service skills and a genuine interest in agriculture, farming, rural communities, or agribusiness. You'll become a trusted point of contact for our reseller network and farming customers, helping them access the products and support they need to succeed.

Whether you're an agriculture graduate, someone with a rural background, or an experienced customer service professional looking for your next challenge, this role offers a fantastic pathway to grow your career within Gallagher.

About the role

This isn't your typical contact centre role. As a Customer Services Representative, you'll be a key point of contact for Gallagher customers and reseller partners across New Zealand.

You'll support customers with enquiries, orders, pricing, and product information while working closely with our sales, logistics, technical support, and marketing teams. Every day brings something different, and you'll play a vital role in ensuring our customers receive the outstanding service Gallagher is known for.

You'll gain exposure to:

• Customer relationship management
• Commercial operations within a global agritech business
• Order management and logistics coordination
• Product knowledge across market-leading farming technology
• Cross-functional collaboration with sales, marketing, and technical teams

What you'll be doing

• Supporting customers and resellers with enquiries and orders
• Processing customer orders accurately and efficiently
• Providing product, pricing, and service information
• Resolving customer issues and coordinating solutions with internal teams
• Keeping customers updated on order progress and delivery timelines
• Maintaining accurate customer records and documentation
• Building strong relationships with customers and reseller partners
• Supporting the wider sales team with customer and account activities
• Sharing customer feedback and insights to help improve the customer experience

About you

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and has a genuine interest in New Zealand agriculture.

You'll bring:

• Previous experience in customer service, administration, retail, hospitality, or a similar customer-facing role
• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• A customer-first mindset
• The ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Confidence using business systems and technology
• A positive, team-focused attitude

We'd also love to see:

• Agricultural, farming, or rural industry knowledge
• Experience working with SAP or similar business systems
• A relevant qualification in agriculture or agribusiness

Why Gallagher?

At Gallagher, we live our purpose of protecting what matters most. You'll join a team that values collaboration, innovation, and continuous development while working for a company with a proud Kiwi heritage and global reach.

What's in it for you?

• Career development opportunities within a global organisation
• Exposure to sales, account management, and commercial operations
• Ongoing learning and development
• A supportive and collaborative team culture
• Competitive salary and benefits
• The opportunity to work alongside people passionate about agriculture and technology

If you're looking for a role where you can build valuable commercial skills, develop your career, and make a real difference for New Zealand farmers, we'd love to hear from you.

Applications will be reviewed as they are received, and an appointment may be made prior to the closing date, so apply now.