Job description
📍 Based in Silverdale | Casual Positions, Peak Period | Mighty Ape HQ
We’re on the hunt for Customer Care Team Member's to join our Customer Service Team on a casual basis for the Christmas Peak Period🎄.
Our customers are at the heart of everything we do, and we’re looking for people who share that mindset. If you're organised, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:- Assist customers via email and live chat ensuring every interaction is smooth and positive.
- Investigate and resolve shipping and order issues with our courier partners.
- Process warranty claims and customer return requests.
- Manage enquiries across platforms like eBay, Amazon, and TradeMe.
- Handle admin tasks like updating customer details, processing payments, and security checks.
👀 What We’re Looking For- 1+ year of customer service experience.
- Previous experience in customer service delivered via phone, email, or online platforms desired.
- A resilient mindset – you stay cool under pressure and bounce back from challenges.
- A strong customer-first approach, always striving to go above and beyond.
- Excellent communication skills (written and verbal).
- Ability to work efficiently in a fast-paced environment.
✨ Nice to have- Familiarity with Zendesk, Asana, and Salesforce
🎁 Perks of the Job/Job Details- Monday to Friday 8:30am to 5:00pm casual shifts available
- Casual, friendly office environment
