Customer Advisor (30 hrs)

Description & Requirements

Join NZ's Leading Mobile & Digital Services Provider and Build Your Career!

At Spark, we help all of New Zealand win big in a digital world. We're looking for passionate, customer-focused people who love technology, thrive on helping others, and want to build a meaningful career with one of New Zealand's most iconic brands.

As a Customer Advisor, you'll be more than just a salesperson. You'll be a trusted advisor, problem solver, and technology expert who helps customers connect, work, and live better through the right Spark solutions.

WHAT YOU'LL DO

You'll be the friendly face of Spark, delivering exceptional customer experiences in our Tauranga Crossing Retail Store and supporting customers across multiple channels.

• Creating memorable customer experiences and building lasting relationships
• Understanding customer needs and recommending the right mobile, broadband, entertainment, and digital solutions
• Selling devices, plans, accessories, and value-added services that genuinely improve customer outcomes
• Providing support in-store and through digital channels.
• Demonstrating the latest technology and helping customers get the most from their products
• Processing transactions accurately and efficiently
• Contributing to a positive, high-performing team culture
• Staying up to date with the latest products, technology, and Spark initiatives

WHAT SUCCESS LOOKS LIKE

As a Customer Advisor, you'll be expected to contribute to key business outcomes, including:

• Achieving and exceeding sales targets
• Driving Postpaid Mobile growth and customer retention
• Growing Broadband and Connected Home solutions
• Delivering outstanding customer experience results
• Maintaining high customer advocacy scores
• Ensuring compliance and operational excellence
• Continuously developing your product knowledge and sales capability
• Supporting team success and contributing to a winning store culture

WHY SPARK?

At Spark, we believe in rewarding our people and investing in their success. Along with competitive pay, uncapped commission, and a supportive growth-focused culture, you'll enjoy over $5,000 worth of benefits annually just for being part of the Spark team.

• Uncapped Commission – Be rewarded for delivering great customer outcomes and achieving your sales goals.
• $120 Monthly Spark Credit – Enjoy Spark services and products at staff rates with a monthly credit allowance.
• Comprehensive Insurance Cover – Including medical insurance, life insurance, and income protection for added peace of mind.
• Enhanced Parental Leave – Receive top-up payments to 100% of your base salary for up to 26 weeks, in addition to government contributions.
• Career Growth & Development – Access extensive learning opportunities, leadership programmes, and countless career pathways across the wider Spark Group.
• Health & Wellbeing Support – Benefit from wellbeing coaches, mental health resources, and access to in-house Specialist Clinical Support.
• $1,500 Employee Referral Bonus – Know someone great? Refer them to Spark and earn a bonus when they join the team.
• Exclusive Staff Benefits – Access discounts, offers, recognition programmes, and experiences available only to Spark employees.

OUR SPARK STORY

At Spark, we're more than New Zealand's largest telecommunications and digital services company, we're helping shape the future of Aotearoa. With roots dating back to the 1800s, we're deeply woven into the fabric of New Zealand, connecting millions of people and thousands of businesses through the power of technology. Our purpose is simple: All of New Zealand WIN BIG in a DIGITAL WORLD. Every day, we bring this to life by delivering innovative technology, exceptional experiences, and meaningful solutions that make a real difference for our customers, communities, and each other.

It's Better with Spark. Better for our customers, better for our people, and better for New Zealand. We believe great outcomes start with great people, which is why we foster an inclusive, supportive culture where everyone can thrive, grow, and be themselves. At Spark, you'll be part of a collaborative team that values innovation, encourages ownership, and works together to create better experiences for our customers and a brighter digital future for Aotearoa. If you're passionate about making an impact, embracing new possibilities, and helping build a brighter digital future, we'd love to have you on the journey.

Better Connections. Better Opportunities. Better Together. Better for Tomorrow.

Description & Requirements

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