Palmerston North, New Zealand
Clinical Receptionist - Palmerston North
About us: At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes. As part of the global Sonova Group, we're leaders in hearing healthcare, combining world-class technology with genuine care and support for our clients. With more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Why you'll love this role:
This is more than a reception or administration position. You'll be the welcoming face of our clinic and play a vital role in supporting clients throughout their hearing journey. From scheduling appointments and assisting with hearing aid care, to helping clients feel comfortable and supported, your work will have a meaningful impact every single day. No two days are the same. You'll work closely with Audiologists, engage with clients, and contribute to the success of a busy clinic environment.
This role is based in our Palmerston North clinic, 3 days per week ideally Monday - Wednesday, but open to other days if suitable. This is a busy clinic, supporting 3 audiologists with many walk-ins.
What you'll be doing
- Being the first point of contact for clients and visitors
- Delivering exceptional customer service and building strong client relationships
- Managing clinic diaries to ensure efficient appointment scheduling
- Supporting clients with hearing aid maintenance and repairs
- Processing funding applications, ACC claims, invoicing, and maintaining accurate client records
- Making outbound calls to support clinic appointment bookings
- Identifying opportunities to improve clinic processes and client experience
- Maintaining a welcoming, professional, and well-presented clinic environment.
- Community engagement: Participate in local marketing initiatives to promote our services.
About you
You don't need previous hearing healthcare experience. We're looking for someone with the right attitude and customer mindset. You'll bring:
- You'll offer a calm, professional manner and have a genuine desire to help people, offering exceptional service and care to every client.
- Excellent communication skills and the ability to connect with people from all walks of life - comfortable communicating with the general public, handling walk-ins with confidence while being able to prioritise tasks as they arise.
- A growth mindset and willingness to learn new skills and technology. You're eager to develop your knowledge in Audiology, with the desire to train as a Tele Assistant.
- You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
- You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.
- Strong organisational skills and attention to detail
What's in it for you?
- Work for New Zealand's leading hearing healthcare provider
- Be part of a caring, purpose-driven team
- Comprehensive training and ongoing development opportunities
- Supportive leaders who genuinely invest in your success
- The opportunity to make a meaningful difference to clients and their families every day
- A culture built on collaboration, continuous improvement and personal growth.
- Industry leading perks - we offer a comprehensive package of benefits that focus on your well-being
Apply now or if you have any questions please reach out to Anna Newman, Talent Acquisition Partner, anna.newman@sonova.com.
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