Claims Lead - Technical

Claims Technical Lead - WorkAon Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About WorkAon We have staff in 12 locations around New Zealand which allows us to focus on early contact and face to face rehabilitation with injured employees. Our nationwide network of providers ensures injured staff receive the best treatment possible as soon as practical. What the mahi looks like The purpose of the Claims Lead - Technical is to support the Claims Team Manager to grow capability and achieve continuous operational excellence by leading and implementing improved systems and process changes for the Claims Team, for the purpose of delivering better client and business outcomes. A few key responsibility will be: Mentor and support of senior claims managers around capability and process Facilitating External Training on payroll and compensation, as required Attending dispute meetings and managing external stakeholder expectations Skills and experience that will lead to success Experience managing complex weekly compensation issue resolution Coaching and mentorship of other members of the team Ability to identify areas for improvement and process efficiency How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 2547088