Café Assistant

Join the Discover Waitomo team and help create memorable visitor experiences.

About the role:

We are looking for a friendly, reliable and enthusiastic casual Café Assistant to join our Food and Beverage team at Waitomo Homestead. This entry-level role is a great opportunity to build your hospitality skills while delivering exceptional customer service in one of New Zealand’s iconic tourism destinations.

Reporting to the Operations Manager, you will support the smooth day-to-day running of the café. You will help prepare and present food, serve customers, make coffee, operate the point-of-sale system and maintain excellent standards of cleanliness, hygiene and food safety.

About us:

Tourism Holdings Limited (thl) is a global family of RV and tourism brands listed on the ASX and NZX. Our Discover Waitomo portfolio includes the Waitomo Glowworm Caves, Black Water Rafting, Ruakuri Cave, Aranui Cave and Waitomo Homestead.

We believe anywhere is possible. Join a connected, ambitious team that is passionate about creating enriching experiences for our guests and the places in which we operate.

What you’ll be doing:

• Providing welcoming and efficient customer service

• Preparing barista coffee and assisting with food preparation and cooking

• Keeping food displays, counters and café areas clean and immaculately presented

• Using the point-of-sale system, EFTPOS and cash register accurately

• Restocking fridges, rotating stock and supporting stocktakes

• Following the Food Safety Plan and all Food and Beverage policies and procedures

• Contributing positively to team meetings and supporting the wider Waitomo Homestead operation

What you’ll bring:

• A positive, can-do attitude and a genuine passion for customer service

• Excellent communication skills and a high standard of personal presentation and hygiene

• Reliability, honesty and a strong work ethic

• The ability to work independently and as part of a larger team

• Strong attention to detail, initiative and time-management skills

• The ability to stay calm and effective under pressure

• Numeracy and literacy equivalent to NCEA Levels 1 and 2, or relevant work experience

• Availability to work a seven-day rotating roster, including weekends and public holidays

• Barista or hospitality experience would be helpful, but a willingness to learn is just as important.

Ready to join us?

If you are ready to learn, contribute and deliver great hospitality at Waitomo Homestead, we would love to hear from you. Apply now with your CV and a short cover letter.

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.

This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.

https://www.thlonline.com/privacy