Administrator - Desk Side Services, AMT Asset Management Software
HCL Technologies Limited · 5001+ employees
What the role involves
- Managing asset software
- Providing on-call support
- Resolving tickets
What they ask for
In-depth knowledge of asset management services and tools; strong analytical and problem-solving skills; proficient in ticketing systems and incident management; excellent communication; ITIL Foundation and asset management certification optional.
- Professional licence or registration
About the job
Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Auckland
Job Summary The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. Key Responsibilities
- Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
- Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
- Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
- Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
- Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases. Skill Requirements
- In-Depth Knowledge Of Asset Management Services And Tools.
- Strong Analytical And Problem-Solving Skills.
- Proficient In Ticketing Systems And Incident Management Processes.
- Excellent Communication And Interpersonal Skills.
Other Requirements
- Itil Foundation Certification (Optional But Valuable).
- Certification In Asset Management (Optional But Valuable)
Information at a Glance
Applying for this job
What to show on your CV
- It needs a professional licence or registration. Put yours near the top, with its number if the profession uses one.
- It names AMT Asset Management Software. Use the same words on your CV for the ones you've used, so a search finds them.
- For the work it describes, like "Managing asset software", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.