Support Engineer

Job Description Greetings from EIL Global!

EIL Global is a leading IT services company providing onsite IT support across the Asia Pacific and EMEA regions. We specialize in desktop support, servers, networking, data center services, and other IT solutions. Headquartered in Adelaide, Australia, we support clients across multiple countries and locations.

We are currently looking for experienced IT Support Engineers to support our onsite service requirements across New Zealand.

Locations Dunedin, New Zealand Putaruru, New Zealand Rotorua, New Zealand Tauriko, New Zealand Whangārei, New Zealand Frankton, New Zealand New Plymouth, New Zealand Gisborne, New Zealand

Role

IT Support Engineer – On-Call / Freelance / Casual

Please note: This is an on-call/casual dispatch role and not a full-time position. Support requests will be assigned based on client requirements and engineer availability.

Key Responsibilities Provide onsite desktop and IT support to end users. Troubleshoot hardware, software, and operating system issues. Perform OS installation, configuration, and re-imaging. Troubleshoot basic network issues, including LAN and WAN connectivity. Support routers, switches, and other network-related equipment. Respond to onsite service requests within the required timeframe. Perform hardware replacement and basic device setup when required. Document all onsite activities, findings, and resolutions. Coordinate with internal teams and client stakeholders to ensure smooth service delivery.

Requirements Minimum 3 years of experience in IT support, desktop support, EUC, or a related technical role. Strong troubleshooting skills in hardware, software, and desktop environments. Good understanding of networking concepts, including LAN, WAN, routers, and switches. Good communication and customer service skills. Ability to work independently and manage onsite tasks effectively. Must be available for on call/dispatch assignments based on client requirements. Candidates who can support same-day or next-business-day requests are preferred.

Interested?

If you are interested in supporting onsite IT dispatch requirements with EIL Global, please share your updated CV along with your current location and availability.

Email: bhagirathi.m@eilglobal.com

We look forward to hearing from you!