Service Delivery Manager - Blenheim ïŸ

Service Delivery Manager - Blenheim   Kōrero mō te tūranga - About the roleWe are looking for a Service Delivery Manager to join our team based in Blenheim.In this role your focus will be on ensuring our mail products and services first and last mile are delivered and picked up in a manner that meets our service standards and our customers' expectations.You'll be responsible for leading and managing a diverse team of front-line service delivery staff including the afternoon Processing shift, Couriers and Rural Delivery Contractors and our administration team. This is a challenging and exciting role, no two days are ever the same, and you'll be involved in any or all these things, fromRegular check-ins with your teamManaging performance, site safety and wellbeing - with a passionFostering a positive internal culture and further developing relationshipsUsing your super IT and Excel skills to provide reporting / analysisManaging rosters, budgets and workforce planningRecruiting and onboardingBeing a key point of contact for our customers and dealing with any escalations - the variety is huge! Leading change processes through vision, communication and collaborationReporting to our Senior Area Service Delivery Manager, this role operates Monday to Friday ideally from 9am to 5.30 pm, however this role needs someone who is flexible to work a combination of hours including early mornings or late afternoons and an occasional Saturday to ensure visibility across your teams and their shifts.    This is an opportunity for a dynamic, commercially savvy and people focused team leader to really make their mark. Mōu - About youYou'll be an experienced, hands-on people leader and change manager, with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once.You'll combine this withLeadership style that drives a high performing, customer-centric and thriving team cultureCustomer service and relationship management skillsStrong commercial acumen, including budgets, financials and analytical skillsThe ability to communicate with people at all levels of the organisation, including presenting to groups  Being tech savvy - you'll be comfortable using MS Office including Outlook, Teams and Excel in particularExperience of managing relationships within a unionised environment will stand you in good stead.  Mō te Tukurau Aotearoa - About NZ PostNZ Post is an iconic organisation with a rich history and bright future.  We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.  It's an exciting time to join. He Aha Te Pai - What you'll love about us! Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:Special rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!! Hiahia? - Interested? Come and join the Blenheim whanau!Bring your passion for leading great teams to the team at NZ Post.  To find out the full requirements of the role please see the attached JD  Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and will be required to undertake a drug test. If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).  There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.