Senior Rates Officer
Hutt City Council · 201-1000 employees
What the role involves
- Managing rates enquiries
- Following up overdue accounts
- Providing technical guidance
What they ask for
Experience in rates administration, revenue collection, credit control or related financial services; ability to interpret and apply legislation, policies and procedures; experience resolving complex customer enquiries and financial discrepancies; intermediate Microsoft Word and Excel skills
About the job
About The Role
Join our Finance team at Hutt City Council as a Senior Rates Officer, based at our offices in central Lower Hutt. You'll be part of a hardworking, supportive team that works closely together and takes pride in delivering a great service to our community.
You'll play an important role in ensuring accurate rates administration and revenue collection, while helping customers navigate complex rates and payment matters. You'll also provide technical support to the wider team and contribute to improving our processes and customer service.
What You'll Do
- Rates administration: Manage complex rates enquiries, payment discrepancies, adjustments, remissions, rebates and refunds.
- Revenue collection and credit control: Follow up overdue accounts, manage payment arrangements and support effective debt recovery.
- Customer service: Resolve complex and sensitive customer enquiries and disputes, including supporting customers experiencing financial hardship.
- Team support: Provide technical guidance to colleagues, help resolve operational issues and identify opportunities to improve processes.
Job Description
About you
We're looking for someone with strong attention to detail, sound judgement and a customer-focused approach. You'll bring:
- Experience in rates administration, revenue collection, credit control or a related financial services environment
- The ability to interpret and apply relevant legislation, policies and procedures
- Experience resolving complex customer enquiries and financial discrepancies
- Excellent communication and negotiation skills, with the ability to manage sensitive situations professionally
- Strong organisational skills, initiative and the ability to manage competing priorities
- Intermediate Microsoft Word and Excel skills
Previous local government experience and knowledge of rating legislation would be an advantage.
What We Offer
- A chance to make a real difference in our community
- A positive and inclusive team environment
- Development and wellbeing support
- Free entry to our swimming pools and discounted premiums/memberships
About Us
Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive.
Why work here
He aha te mea nui o te ao? He tangata, he tangata, he tangata. What is the most important thing in the world? It is the people, it is the people, it is the people.
Working here is truly rewarding, knowing across all our roles, we're making a genuine difference to Te Awa Kairangi ki Tai Lower Hutt. We're a team of leaders, planners, connectors and creators designing our future alongside our communities.
Tūhono mai. Come join us!
Applications close Monday 16 November 2026.
Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.
Applying for this job
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