IT
Salesforce Technical Lead
Tata Consultancy Services · 5001+ employees
Auckland19 days ago
OnsiteFull timeSenior
What the role involves
- Leading architecture
- Designing integrations
- Implementing solutions
What they ask for
Requires 8–15 years of experience leading Salesforce architecture, implementation, governance, integrations, and multi-cloud solutions, with Microsoft CRM, REST, and Salesforce administration skills.
- 8+ yrs experience
About the job
Key Roles and Responsibilities:
- Lead end-to-end Salesforce solution architecture, design, implementation, governance, and technical leadership across multiple clouds.
- Design and optimize customer onboarding, lifecycle management, engagement, retention, and CRM transformation processes using Salesforce.
- Implement and support Sales Cloud solutions for lead-to-opportunity, quote-to-order, sales automation, forecasting, pipeline management, and Prism integration.
- Drive Service Cloud implementations, enhancing case management, omni-channel support, knowledge management, SLA management, and AI-powered service automation.
- Design and manage secure integrations between Salesforce, Prism, OMS, and enterprise applications using REST APIs and scalable integration patterns.
- Lead Salesforce Field Service implementations, including work orders, scheduling, dispatching, territory management, mobile workforce solutions, and operational automation.
- Develop secure customer, partner, and self-service portals using Experience Cloud to enhance digital engagement and user experience.