Salesforce Commerce Cloud
Tata Consultancy Services · 5001+ employees
What the role involves
- Resolving incidents
- Coordinating teams
- Maintaining knowledge
What they ask for
Requires 7–15 years of experience supporting applications, IT service management, security, deployments, governance, and service-level compliance.
- 7+ yrs experience
- Manages people
About the job
Key Responsibilities:
•Address and resolve Incidents, Service requests assigned in the ITSM Tool, provide advice, workarounds, deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.
•Raise cases or service requests, follow-up and escalate them through the defined support process defined by the respective product and/or software provider.
•Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
•Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.
•Coordinate with onsite and offshore teams, manage risk, and drive successful application deployments and support.
•Ensure governance, SLA compliance, and smooth transition to steady state.
•Leverage knowledge management assets such as KEDB, SOPs, and update/maintain the knowledge article as applicable
•Provide periodic updates in ITSM Tool and communication to relevant stakeholders
•Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.