Recovery Partner - Remote Claims Unit

Remote Claims Unit (Confidential Location)

• Partner with clients requiring long-term, intensive recovery support.
• Manage complex claims and coordinate rehabilitation and wellbeing services.
• Build trusted relationships and make a genuine difference for New Zealanders.

About the role | Mō te tūranga mahi

As a Recovery Partner within ACC's Remote Claims Unit, you will work alongside clients who require a dedicated one-to-one relationship due to intensive or extensive recovery needs. You will partner with clients for as long as they need support, helping them achieve positive rehabilitation outcomes and plan confidently for the future.

This role involves assessing complex information, arranging treatment and rehabilitation support, making sound decisions within policy frameworks, and coordinating services that enable successful recovery. Success in this role requires resilience, sound judgement, and the ability to navigate challenging situations while maintaining a professional, empathetic and client-focused approach.

You will engage with clients, whānau, providers, suppliers, and community agencies to deliver a holistic, coordinated and customer-centred recovery experience while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The Remote Claims Unit is the name of this specialist team. While the team's physical location is not publicly disclosed for employee safety and wellbeing reasons, this is not a work-from-anywhere role. Applicants will be asked about their preferred location and further details will be provided to shortlisted candidates. This is an office-based role and applicants must be willing and able to work from the designated location.

Salary and Benefits: The appointing salary for this role is $90,039 - $100,043 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

• Career developmentRegular career and development conversations with your leaderOn-the-job skill development and coaching
• Supportive team environment
• Opportunity to pursue your passion within the organisation.

About you | Mōu You will bring:

• Previous case management experience or experience working with vulnerable clients in a complex environment.
• Strong relationship management skills with the ability to build rapport, trust and credibility.
• Excellent communication skills and confidence engaging with clients, whānau, providers and community agencies.
• Sound decision-making capability and the ability to interpret and apply policy within complex situations.
• Strong organisational and time management skills with the ability to manage a demanding workload.
• Demonstrated resilience and emotional maturity, with the ability to manage challenging conversations, complex recovery journeys, and competing priorities while maintaining professionalism and empathy.
• Computer literacy and the ability to learn new systems quickly.
• Experience influencing, negotiating and driving positive recovery outcomes.
• You must hold New Zealand work rights at the time of application.

How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to Sunday 4th October 2026 1155pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number in the Job Info section.