Quality Improvement Leader (Northern)

• A meaningful leadership role where your work directly improves lives.
• Permanent full-time role, based in Auckland region.
• Competitive salary range of $90-$100K including vehicle.

About the role | Mō te tūnga

As The Quality Improvement Leader (Northern), You Will Partner With The Regional Manager To Ensure Consistent Implementation Of The Quality Framework And Quality And Safety Plans Across The Northern Region. You’ll Be a Member Of The National Quality Team Providing Support And Engagement On National Initiatives And Improvements To Achieve Service Excellence. Championing Continuous Improvement, You Will Lead Engagement With People We Support And Their Whānau, To Gather Their Insights And Experience Of Service Quality. You Will Also

• Monitor and evaluate outcomes for people receiving services.
• Provide guidance to Managers on incidents, complaints, investigations and corrective actions.
• Conduct internal audits and prepare for external audits.
• Monitor action plans, contribute to policy development, and support the delivery of quality-related training.

This position requires regional travel and close collaboration with Managers and frontline teams to embed best practice and strengthen service quality and safety.

What you will bring | Ngā pūmanawatanga ōu

Role

The ideal person for this role will have demonstrated experience in disability service delivery, with strong knowledge of Health and Disability Services Standards and quality and safety systems (audits, complaints, adverse events). You will also have:

• Proven ability to investigate and analyse serious incidents, complaints and audit findings, and implement effective corrective actions.
• Excellent analytical, investigative and report writing skills, with high attention to detail and strong organisational capability.
• Strong interpersonal, influencing and communication skills, with the ability to build positive relationships and foster a proactive quality culture.
• Relevant tertiary qualification and/or lead auditor training (desirable), full clean driver’s licence, and confidence using Microsoft Office and learning new systems.

What's in it for you? | Nōu te rourou

About

This is a meaningful leadership role where your work directly improves the lives of the people we support. You will have the opportunity to influence quality practice at a regional level within a collaborative and values-driven environment. We offer ongoing professional development and opportunities to contribute to national quality initiatives, and the chance to work alongside passionate, committed teams who care deeply about delivering safe, high-quality services. We also offer:

• Life, income protection and trauma insurance (after 2 years).
• Wellbeing support and EAP services.
• Training and development.
• Mobile and phone plan discounts.
• Retail and gym discounts and more!

If you are motivated by continuous improvement, thrive on building capability in others, and are committed to ensuring safe and high-quality disability services, we would love to hear from you.

About us | Mō mātou

The IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and to providing housing and tenancy services to people in need.

How to Apply | Me pēhea te tuku tono

Submit an online application by selecting the ‘Apply’ button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role

If you have any questions, please email recruitment@ihc.org.nz.

Applications close 11.55pm on Thursday 5 November 2026.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.