IT Support Level 2 - Tech Bar & Field Support

IT Support Level 2 - Tech Bar & Field Support Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Aon’s purpose is founded on an unwavering dedication to our clients, colleagues, and communities. Delivering on this purpose in New Zealand means investing in a future built on industry-leading capability and operational integrity and expanding our team of talented professionals. This is a Full-time, Permanent opportunity based at Aon’s Head Office located in the Aon Centre in Commercial Bay. How this opportunity is different An exciting opportunity exists for an experienced level 2 Desktop Support professional to join the Aon Colleague Technology Services team based in Auckland. The team is passionate about providing exceptional support to Aon colleagues across New Zealand, Australia, Fiji, and Papua New Guinea. Our teams are diverse, and we value the contributions of each team member. We work in an inclusive and supportive environment where we seek the best in our people and actively learn from each other. Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning, and supports many charities and environmental initiatives. What the day will look like Supporting colleagues in a face-to-face setting either through desk side support or at our walk-up IT Tech bar. Working with cross functional Technology teams across Aon Knowledge sharing and capturing and working with Global Service Desk with shift left opportunities Providing technology support across our tech enabled meeting spaces. Ensuring that Incident and Service requests are handled in a timely and responsive way. Making sure that we are gathering accurate and detailed information across our systems. Assisting in technology training and education sessions across a variety of settings. Building and deploying hardware and software along with maintaining and updating our asset management records. Aiding with projects and rollouts such as hardware refreshes, video conference setups, productivity software and other software roll outs, office relocations – this may include travel to other Aon locations. Skills and experience that will lead to success Qualified in a technology subject area at a diploma level or greater. Experience coming from a similar position within an enterprise environment. Strong engagement and communication skills and being able to confidently work across colleagues at varying levels. Applied technical knowledge of both Windows and Mac OS Basic SCCM Config Manager knowledge Mobile device management – both android and iOS Networking management and troubleshooting skills Experience working in an Office 365 Enterprise environment Basic\Intermediate Scripting knowledge - PowerShell Knowledge of network printing\follow me printing technology How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 2545815