Senior Service Desk Analyst
Datacom
Supporting daily operations · Reviewing calls and tickets · Handling customer escalations
Understanding of ITIL service delivery methodology or willingness to learn
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Alliance Group · 1001-5000 employees
We're looking for a commercially minded leader who enjoys building strong relationships, influencing outcomes, and turning big ideas into reality.
As our IT Business Relationship & Programme Manager, you'll work closely with senior leaders to understand business priorities, shape future technology roadmaps, and lead the programmes that make those ambitions happen.
This is a highly visible role with significant influence across the organisation. You'll be at the centre of major business initiatives, ensuring technology investments deliver real value and lasting impact.
In this role you will:
This is an opportunity to influence strategic decision-making, lead high-impact programmes, and help shape the future direction of our technology and business capabilities.
We are looking for someone who:
If you're looking for your next leadership challenge and want to make a significant impact across the business, we'd love to hear from you.
Datacom
Supporting daily operations · Reviewing calls and tickets · Handling customer escalations
Understanding of ITIL service delivery methodology or willingness to learn
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Cybersecurity professional qualifications; experience leading and developing a team; experience in a service- and delivery-focused organisation; practical working knowledge of DevSecOps and Application Security best practices
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1+ yr10+ years designing, installing and/or supporting Microsoft, Oracle or VMware solutions; 1–5 years scoping and pricing infrastructure or cloud projects; hybrid cloud, Microsoft 365 and migration knowledge; experience producing ROMs, SOWs, proposals and high-level designs; commercial pricing experience
Datacom
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