Clinic Coordinator
Totally Vets Limited · 201-1000 employees
What the role involves
- Managing referral team
- Overseeing operations
- Building relationships
What they ask for
Proven experience in coordination, management, or operational support; outstanding communication and relationship-building skills; strong organizational and problem-solving abilities; commitment to exceptional customer service; confidence using business systems and technology.
- Manages people
About the job
Clinic Coordinator
Companion Animal Referral Service - Feilding
Do you thrive on building great relationships, creating efficient systems, and keeping a busy team running smoothly?
We are looking for an experienced and motivated Clinic Coordinator.
This is a unique opportunity to join our Companion Animal Referral Service during an exciting period of development, helping to establish and optimise the systems, processes and culture that will support its long-term success.
This is a pivotal role where you'll work closely with our specialists, nurses, referring veterinarians, and clients to ensure an exceptional experience from referral through to discharge. You'll help coordinate clinic operations, support service delivery, improve processes, and contribute to a positive, high-performing team culture.
About the Role
As Clinic Coordinator, you will:
- Manage our referral team, which will include rostering, salary and performance reviews and oversite of continued professional development.
- Oversee the day-to-day operations of the referral service, ensuring it operates efficiently and professionally.
- Build strong relationships with clients and referring veterinary clinics.
- Support a collaborative, customer-focused team environment.
- Identify and respond to client needs.
- Contribute to the development and implementation of marketing and promotional strategies.
- Lead administrative processes and ensure excellent service standards.
- Identify opportunities for continuous improvement and growth
- Represent the needs of the service and staff to management and support teams.
About You
You are a proactive and organised professional who enjoys working with people and finding better ways of doing things. You bring:
- Proven experience in a coordination, management, or operational support role.
- Outstanding communication and relationship-building skills.
- Strong organisational and problem-solving abilities.
- A commitment to exceptional customer service.
- The ability to manage competing priorities in a fast-paced environment.
- Confidence using business systems and technology.
- Previous veterinary or healthcare experience would be valuable, but not essential.
Why Join Us?
You’ll be part of a team committed to delivering outstanding specialist care while positively impacting animals, their owners, and referring veterinary practices. You'll have the opportunity to contribute to an expanding service, work alongside highly skilled professionals, and play a key role in shaping an exceptional client experience.
If you're passionate about people, service excellence, and making things happen, we'd love to hear from you - APPLY NOW!
For more information, contact:
Erin Wasley HR Manager Erin.Wasley@tvg.co.nz
Applying for this job
What to show on your CV
- It manages people. Say how many you've led, and what changed because of it.
- For the work it describes, like "Managing referral team", give an example from your own experience, with a result you can talk about at an interview.
Our guides to the New Zealand CV format, cover letters and interview questions cover the rest.