Who We Are: A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history.
Job Opportunity: Step into a high-impact role with BHSI’s Auckland Liability Claims team.
You will own a varied portfolio of liability claims across Professional Indemnity, Directors and Officers Liability, Employment Practices Liability, Cyber, Financial Institutions and General Liability, driving matters from notification to resolution with service, accuracy and pace. You will make clear coverage and reserving decisions, shape claim strategy, manage advisers and keep customers and brokers informed with practical, confident communication. You will also partner with underwriting and operations to convert claim insights into stronger decisions, sharper service and continuous improvement. Backed by Berkshire Hathaway’s strength and BHSI’s purposely non-bureaucratic culture, you will have the autonomy to act decisively, collaborate across disciplines and contribute directly to better outcomes for customers, brokers and the business.
Duties & Responsibilities:
- Own end-to-end management of liability claims from first notice through to resolution, in line with BHSI Claims Service Standards.
- Analyse coverage promptly and fairly, draft clear coverage communications and escalate policy wording or underwriting intent issues where appropriate.
- Assess exposure, set and maintain appropriate reserves, and report significant developments with clear rationale and commercial discipline.
- Drive investigations, strategy and resolution by managing advisers, experts and vendors to achieve fair, pragmatic and commercially sound outcomes.
- Build trusted customer and broker relationships through responsive, professional and transparent claims handling.
- Maintain accurate claim files, share claim insights with underwriting, operations, legal and actuarial teammates, and contribute to process, system and learning improvements.
Qualifications, Skills and Experience: Key Skills
- Technical claims judgment: strong coverage, reserving, investigation, negotiation and claims decision-making, applied practically and with confidence.
- Customer and broker focus: a service mindset grounded in responsiveness, professionalism, transparency and respect.
- Clear communication: the ability to translate technical issues into concise, practical messages for different audiences.
- Commercial awareness: an understanding of how claims outcomes affect customers, brokers, underwriting, portfolio performance and the wider business.
- Organisation and execution: strong prioritisation, accuracy and attention to detail in a varied, time-sensitive environment.
- Learning mindset: curiosity, adaptability and commitment to building expertise across liability claims, systems, tools and market developments.
Qualifications & Experience
- Relevant experience in liability lines such as Professional Indemnity, Directors and Officers Liability, Employment Practices Liability, Cyber, Financial Institutions or General Liability.
- Tertiary qualifications, ANZIIF membership, legal qualifications or other insurance-related credentials are desirable where they strengthen technical knowledge, claims capability or professional development.
We recognise that experiences and career paths vary. If you are excited by this opportunity but do not meet every requirement, we still encourage you to apply.
BHSI Offers:
- Competitive total rewards, including base salary, discretionary bonus opportunity and a 5% employer contribution to KiwiSaver.
- Additional annual leave based on relevant professional experience, recognising the expertise you bring to BHSI.
- Up to four months of paid parental leave, comprehensive insurance benefits and wellbeing support through AIA MyCare and our Teammate Assistance Program.
- Professional growth support, including tuition reimbursement, professional designation assistance, study support and ongoing learning.
- A purposely non-bureaucratic culture that values simplicity, accountability, excellence and collaboration.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organisation. Please send resumes to hr.australasia@bhspecialty.com Visit our website at www.bhspecialty.com
