Mō tēnei tūranga mahi | About this role
- Permanent, full-time position based in Christchurch.
- Lead a team of 15 across the region, driving high performance, capability and consistent service delivery.
- Shape the future of ACC revenue management by leading standardisation, transformation, and continuous improvement across the region.
Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.
Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.
About the role
We're looking for an experienced ACC Regional Manager to provide leadership and oversight of ACC revenue management services across the Te Waipounamu region.
This is a key leadership role within our Finance function, responsible for ensuring ACC revenue processes are delivered accurately, efficiently and securely, while meeting national policies, standards, controls and agreed performance expectations. You'll provide clear regional leadership across a team of 15, building capability and creating a culture of accountability, regional consistency, collaboration and continuous improvement.
You'll be the primary regional point of contact for ACC performance, working closely with financial, clinical, and operational stakeholders to manage performance, resolve issues and maintain strong relationships. You'll conduct analysis and develop insights, oversee key performance indicators and service level agreements, provide performance reporting and support regional coordination of the ACC contract renewal process.
Initially, the role will be supporting the transition towards a single, nationally consistent ACC revenue service. You'll lead the standardisation and improvement of regional processes, reduce local variation, strengthen compliance and controls, and identify opportunities to simplify and automate ways of working.
Reporting to the Deputy Chief Financial Officer, Te Waipounamu and working closely with the Group Manager, ACC & Eligibility Revenue, you'll contribute to national initiatives and strategic priorities while leading your team to embed sustainable, best-practice approaches to support the Te Waipounamu region.
About you
We're looking for an experienced people leader who combines strong revenue or financial operations expertise with the ability to lead transformation in a complex, regulated environment.
You'll bring:
- A positive, proactive and collaborative leadership style, with a genuine commitment to developing people and building high-performing teams.
- 10+ years' relevant experience in revenue management, billing, eligibility or a related financial operations environment.
- 5+ years' people leadership experience, with a proven track record leading teams in high-volume, complex processing environments and accountability for performance, capability, quality, compliance and delivery.
- Proven experience driving process improvement, standardisation and transformational change within regulated or policy-driven environments.
- The ability to analyse performance, identify risks and improvement opportunities, make sound decisions and translate insights into practical action.
- Strong understanding of patient management and relevant clinical and financial systems.
- Strong communication, influencing and stakeholder management skills, with the ability to build trusted relationships across financial, clinical, operational and external stakeholders.
- Experience driving efficiency through simplification and automation, with a focus on delivering sustainable improvements and savings.
- A relevant tertiary qualification or comparable experience.
You'll be comfortable leading through change and uncertainty and able to balance strategic priorities with operational delivery. You'll bring sound judgement, personal accountability, be comfortable in developing and presenting data-driven insights and have the confidence to challenge constructively, influence change and maintain momentum across a complex environment.
Experience with ACC revenue management, ACC eligibility, billing and recovery processes, as well as financial controls, policy compliance and risk management, would be advantageous.
You'll also demonstrate an understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply its principles meaningfully in your role.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply, please click “apply now.” All applications must be submitted through our online careers portal by 11:59PM Monday 26 October 2026. For further information, please contact Nicole Rickard on Nicole.Rickard@TeWhatuOra.Govt.NZ.
The full position description is available on the Health New Zealand Careers site.
We will review applications as received and may proceed with the recruitment process before the closing date of this advert.
